Voice Ai Audio Intelligence
Powered by efficient task-specific language models. Extract vital insights from conversational audio at scale.
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Extracting insights and understanding from speech
In contrast to expensive and slow large language models, our Audio Intelligence models are lightweight, purpose-driven, and fine-tuned on domain and task-specific conversational data sets. The result? Superior accuracy on specialized topics, lightning fast speed, and low inference costs that make high throughput, low latency applications viable.
Audio Intelligence features
Summarization
Accurately capture the essence of conversations including relevant contextual information to streamline workflows, enhance communication, and boost efficiency.
Sentiment analysis
Identify sentiment as positive, neutral, or negative at word, sentence, and transcript levels for trend analysis and real-time customer experience improvements.
Topic detection
Identify key topics in your audio to improve omnichannel handoffs, streamline workflows, and categorize, search, and conduct post-call trend analysis.
Intent recognition
Recognize and track speaker intent through the entire conversation enabling agents to make intent-based decisions and take actions that improve customer satisfaction.
