Transforming Contact Centers with Voice AI
From transcription to sentiment analysis to voice synthesis and AI agents, Voice AI helps CCaaS and contact center platform providers streamline workflows, drive operational efficiency, and improve the customer experience.
Trusted by the world’s top Enterprises and Startups
Superior performance, unmatched value
- Accurate transcription empowers organizations to derive profound insights, enhance agent performance, and offer unparalleled customer experiences.
Nova-2, our next-generation speech-to-text model, outperforms all competitors in speed, accuracy, and cost with support for 30+ languages, diverse dialects and accents, and a wide range of fine-tuned use case models.
Nova-2 is specifically engineered to manage background noise, handle cross-talk during calls and meetings, and recognize alphanumerics and account IDs commonly used in call center interactions.
Let your AI agents do the talking
Aura, our inaugural text-to-speech model, produces natural, human-like voices to support real-time conversational AI applications and AI agents.
Lightning fast and cost efficient, Aura is optimized for high-throughput applications at enterprise scale.
Let your AI agents do the talking
Aura, our inaugural text-to-speech model, produces natural, human-like voices to support real-time conversational AI applications and AI agents.
Lightning fast and cost efficient, Aura is optimized for high-throughput applications at enterprise scale.
Unlock customer insights at scale with voice AI
Our comprehensive voice AI platform provides speech-to-text, text-to-speech, and audio intelligence APIs specifically trained for customer service and sales calls. Effortlessly transcribe and analyze every interaction to drive improvements.
Call tracking & analytics
Classify calls based on sentiment and keywords/phrases. Conduct post-call analysis to understand how customers view your products and services. Generate meaningful KPIs and better understand what matters most.
Call driver monitoring
Track caller intent and top call drivers. Understand why customers are calling and make improvements. Identify and mitigate small issues before they become big ones.
Agent performance
Our model ops infrastructure delivers consistent, predictable performance without compromise to availability, scale, and maintainability, which is why organizations like NASA choose us for their mission critical applications.
Scale
Efficiency is the key to scale. Our AI models are optimized for maximum efficiency to enable cost savings and high concurrent usage. Easily expand your AI applications with Voice AI scalable voice AI infrastructure.
Flexibility
We offer maximum controllability with versatile options for self-hosted deployments in the cloud and on-prem, custom model training, partner integrations, and a wide range of models for various languages, use cases, and TTS voices.
Partners and Integrations
Enjoy seamless integration with our key partners including: Amazon AWS, AudioCodes, Cognigy, Daily, Enterprise Bot, Five9, Genesys, Kore.ai, OneReach, Replicant, Twilio, Vercel, Vonage, and many more.
No Compromises. Only Opportunities.
What could you do with superhuman speech-to-text (>90% accuracy) and real-time transcription speed at just a fraction of the cost of legacy ASR Solutions?
